Lánluas Rated Among Australia’s Best for Client Service

Lánluas is proud to share that we have again been recognised as Highly Recommended in the 2025 Australian Achiever Awards for the Consultancy, Training & Employment Services category, achieving an outstanding overall score of 94.37%. This result places Lánluas among the highest-performing consultancies in Australia, highlighting the exceptional client service delivered by our team, day in and day out.

Now in its 28th year, the Australian Achiever Awards are based on detailed assessments from businesses’ own customers and clients, with performance measured across eight key service criteria. In this year’s awards, Lánluas received consistently excellent scores in all areas of time-related service, client needs, care and attention, value, attitude, communication, referral and overall perception. 

These results reflect what we hear so often from our clients: that it’s not just what we deliver, but how we deliver it that makes a difference.

As one client fed back to the judges:

“Lánluas has provided us with a high level of service and expertise that we had been lacking internally. Their senior consultants are amazing at what they do, and overall, they are great to work with.”

Why It Matters

Lánluas supports public and private organisations throughout Australia, New Zealand, the UK and Ireland in getting the most from their TechnologyOne ERP solutions. Our clients depend on us to solve complex challenges, implement solutions that work, and stay responsive in the face of evolving internal and external pressures.

That’s why this award is so meaningful; it’s a direct reflection of the trust our clients have placed in us for over a decade and our ongoing commitment to providing value through genuine partnership.

“As a professional services company, client service delivery and client satisfaction are core to not only our success but also our clients’ success. To be awarded the Highly Recommended status for the second year in a row validates our focus on client satisfaction and that we are on the right path. I’m also very proud of all our staff and the work they do in providing services to our clients. This award is truly a reflection of each person’s individual efforts, for which they should be very proud.”

Richard McManus, Lánluas Chief Executive Officer

Kel Campbell, a Regional Client Director at Lánluas who was nominated by clients for his excellent service adds:

“At the heart of great client relationships is value and trust. Value in the solution, and trust in the individuals, the consulting and the outcome. We deliver that consistently because of our people. Lánluas hires great TechnologyOne consultants with deep experience, and we’ve created a culture of quality and care. Importantly, we can maintain that standard of delivery with such senior consultants.”

Hearing From Our Clients

Client testimonials gathered as part of the Australian Achiever Awards assessment reinforce the feedback we regularly receive. Richard finds it is extremely beneficial to have an independent company speak to your clients for feedback.

“The Australian Achiever Awards were established in 1998 to help small to medium-sized businesses throughout Australia to measure and improve their customer and client service focus,” he says. 

“Because they are an independent organisation, clients are more inclined to be honest and score you as they truly believe. They also have a well-established assessment process that quantifies our score with accuracy and enables us to compare our own progress as well to other organisations.”

Richard McManus, Lánluas Chief Executive Officer

This year’s client testimonials include: 

“They [Lánluas] have been responsive to all our needs and have addressed any issues we encountered. Their expertise in the TechnologyOne field is evident, and their visit to our site allowed them to gain a clear understanding of our specific requirements. This insight has been the foundation for the strong relationship they have built with us.”

“Lánluas is highly knowledgeable about technology products and places its clients at the centre of everything they do. They went above and beyond to meet our needs. The people and culture within the organisation are excellent, and working with them has been a pleasure.”

These comments highlight Lánluas’ key strengths: technical expertise, understanding of client needs, and high-quality delivery. 

Matt Lucarelli, also a Regional Client Director, was acknowledged for his client service comments:

“I think we scored so highly because we care. As an independent and high-touch TechnologyOne consultancy, we have a mature approach to client management, delivered through a flat and ego-free organisational structure. Our unique model means our clients get direct access to decision-makers and seasoned professionals without the bureaucracy that often slows down larger consultancies.”

The Bigger Picture

In today’s economic climate, with increased scrutiny on procurement, budget pressures, and supplier relationships, as well as finding and retaining skilled talent, and building internal capabilities, consultancies must go beyond surface-level service. True client satisfaction requires reliability, consistency, maturity, responsiveness, and above all, trust.

“As a services organisation, client satisfaction is extremely important. It is one of six key performance indicators (KPIs) that we use internally to measure our business performance. If our clients are not satisfied with the service we provide, then it impacts our overall business, from ongoing business to new business. It’s therefore important to measure, track and adjust based on our client’s satisfaction and feedback. No matter how well we are doing, there is always an opportunity to improve.”

Richard McManus, Lánluas Chief Executive Officer

This recognition affirms the strength of the Lánluas model and the depth of our entire team’s commitment.

To our clients: thank you for your trust.

To our team: thank you for the exceptional work you deliver every day.

To those considering partnering with Lánluas: we’d love to show you what makes us different.

To see the full list of Australian Achiever Award recipients, visit www.achiever.com.au.