Lánluas Scores 96% For Client Satisfaction

Lánluas Consulting is thrilled to announce our recognition as “Highly Recommended” in the Australian Achiever Awards, achieving a client satisfaction score of 96%.

This accolade places us among the top performers in the Consultancy, Training & Employment Services category, which encompasses leading business consultancy agencies across the country. The sector demands exceptional client service, as daily client interactions are crucial for success.

Now in its twenty-seventh year, the Australian Achiever Awards is an independent award system based on assessment ratings from a business’s own customers and clients. The awards are designed to recognise organisations that prioritise excellent customer and client service. They serve as an indication of well-run businesses where satisfied customers and clients reflect a healthy business that delivers value and deserves praise.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Scores above 80% overall are regarded as exceptional and reflect outstanding customer and client service. A complete list of businesses that have achieved award status can be viewed at achiever.com.au.

Client Feedback Highlights

Here are some testimonials from our valued clients:

“We rely on Lánluas Consulting for tight deadlines. And they have gone above and beyond to help meet them, even working extra hours. I am very impressed with them overall. We had staff leave, and they stepped in and helped out with our projects. I could not ask for more from them and have always been pleased.”

“I enjoy using Lánluas Consulting. They help with our technology systems and are very responsive and willing to follow up on anything. Their team integrates very well with us. They are very professional and engaging.”

“They are a great consulting team and have understood our business. They found a solution for us and delivered the software as needed. What they delivered has been good.”

Commitment to Excellence

Lánluas is honoured to be recognised for our service and client care. Our commitment to understanding and meeting our clients’ needs drives us to provide unparalleled service in TechnologyOne consulting and TechnologyOne support. John Speed, Chief Executive of Lánluas, stated,

“At Lánluas, our goal is to provide exceptional service in every facet of our business.”

“We are honoured to receive this recognition and aim to exceed the new benchmarks set by our results”. 

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Notes to the editor

About Lánluas: Lánluas is a leading provider of enterprise systems consulting and licensed products for TechnologyOne customers in Australia, New Zealand, and the United Kingdom. Lánluas helps local government, education, government, health and community services, asset- and project-intensive, and corporate and financial services organisations unlock the potential and full value of their enterprise systems. lanluas.com.au

Media Enquiries: Donna Campbell, Marcomms Director, Louise Nealon PR. Tel: 0406 401 032, Email: [email protected]