Stabilised TechOne Financials Operations for Property & Office Management Organisation

Lánluas partnered with a leading co-working asset management organisation to resolve critical post-implementation challenges with their TechnologyOne Finance system. Our Supported Application Support (SAS) team transformed their operations from regular frustrations to stable, efficient finance management.

^{Note: This case study has been anonymised at the request of the client. All personally identifiable and company-specific details have been protected to ensure confidentiality. All information and quotes are from extensive interviews and information gathering throughout our engagement.} 

Streamlined Finance Operations

To external clients, it may not have been apparent that there were struggles with significant TechnologyOne Finance system challenges. However, for the internal teams trying to generate reports, process transactions, and deliver client services – not to mention staff throughout numerous departments who couldn’t access the information they needed to perform their jobs effectively – the system configuration was causing regular frustrations.

A leading UK-based property and co-working office management provider with over 25 years of experience operating and managing commercial buildings worldwide, implemented the TechnologyOne Finance system in 2020. While the upgrade was designed to enhance efficiency throughout their high-volume, high-transaction operations, the transition period introduced some challenges that influenced team morale and agility.

They needed further expert TechnologyOne support to streamline reporting issues. However, finding qualified UK support with the necessary TechnologOne expertise proved extremely difficult.

Leadership engaged Lánluas, who had the specialised TechnologyOne knowledge and local United Kingdom presence needed to resolve their complex finance system issues, making regular operational challenges a thing of the past for staff.

Accessing resources with additional TechnologyOne skills and company knowledge, to complement and collaborate with internal capability, can be a very expensive challenge. To have someone with this experience within Lánluas whose time can be increased or decreased at a month’s notice has been perfect for a dynamic and fast-developing international organisation like this.

Nick Gibson, Lánluas Country Manager, UK and Ireland

Project Highlights

The Challenge We Faced

The organisation’s finance system change in 2020 had created a cascade of operational challenges that were impacting every aspect of their business.

System Configuration Issues

The post-implementation period was characterised by frequent system problems that weren’t being resolved as quickly as needed, resulting in a backlog. 

Operational Bottleneck

Limitations in reporting capabilities and system access led to increased manual processes, placing additional pressure on teams and impacting service efficiency and overall business agility.

External Support Limitations

The team faced challenges finding additional support based in the UK to complement internal capability and provide prompt TechnologyOne support to help resolve complex configuration challenges. 

This combination of factors was creating an unsustainable operational environment that risked the organisation’s ability to deliver its core services effectively.

The Solution We Offered

Having worked extensively with TechnologyOne implementations throughout multiple industries and geographies for over a decade, Lánluas was well-positioned to deploy our team of Supported Application Support (SAS) experts to address the organisation’s complex system challenges.

Integrated Support Framework

Rather than creating another separate IT support channel, Lánluas seamlessly integrated with the existing ticketing systems and internal operational processes. This ensured that support requests from throughout the business could flow naturally through established workflows while benefiting from a dedicated consultant with specialised TechnologyOne expertise.

Consultative Approach

The SAS consultant assigned to our client adopted a consultative methodology, taking time to understand business requirements before providing solutions. As our client’s Finance Director noted:

“They [Lánluas] take a consultative approach and try to understand what the requirements are. Once they’ve understood the requirement, they always make recommendations rather than just taking your instructions.”

This approach was particularly valuable because, as their team acknowledged:

“We are accountants, we don’t know what the system capabilities are. So it’s always nice when you go with your issue or problem or requirement, and then they [the Lánluas SAS team] make recommendations.”

Transparent Communication and Expert Delivery

The partnership was characterised by clear, honest communication about what was possible and realistic delivery timelines. Our team’s deep TechnologyOne expertise enabled rapid understanding of requirements and accurate delivery of solutions.

Having a dedicated support consultant knowledgeable in the complexities and intricacies of their business has dramatically improved the timeliness and quality of system enhancements.

Nick Gibson, Lánluas Country Manager, UK and Ireland

The Final Outcome

The ongoing delivery of Lánluas Support Application Service and continuity of expertise resulted in a fundamental transformation of finance operations, moving from regular reporting challenges to a reliable and efficient reporting structure.

Now in their second year of their Lánluas SAS agreement, this UK client has seen a real turnaround in customer satisfaction.

Nick Gibson, Lánluas Country Manager, UK and Ireland 

System Confidence Achieved

The system has stabilised post reconfiguration… User experience is much better, and, if we do have any issues, they do get results quickly.

Finance Director

Operational Efficiency Restored

Dramatic improvement in staff morale due to an improved reporting structure and teams are able to focus on core responsibilities rather than system issues.

Enhanced Support Capability

The partnership with Lánluas provides the organisation with ongoing access to specialised, dedicated TechnologyOne expertise and consultative support for system optimisation and development needs.

Speedy and Accurate Issue Resolution

What truly differentiated the Lánluas approach was the combination of rapid understanding and accurate delivery:

You would just explain your requirement. And then, depending on the request, within 24 hours or a few days, you will receive exactly what you requested

Finance Director

Benefits Realised

Daily Operations

By partnering with Lánluas, our Supported Application Service has eliminated the regular TechnologyOne system reporting challenges experienced by the finance team and created operational inefficiencies. Reliable reporting capabilities have been fully restored, enabling teams to provide timely services. 

Staff satisfaction and fulfillment has increased, through increased accuracy and reliability, with teams no longer spending additional time managing system issues. This has enhanced overall business agility and operational efficiency across all departments.

Long-term Partnership

The engagement has established an ongoing application support framework that enables continued optimisation and development of the TechnologyOne system. The property and office management company now has access to a wider network of TechnologyOne specialised expertise in the United Kingdom, creating a consultative relationship that provides strategic recommendations for system enhancements, alongside their internal teams. This foundation supports future system enhancements and improvements without risking operational disruption.

The user experience has been fantastic. There haven’t been any issues. Whatever we’ve requested, if it can be done, they will make it available for us. If it can’t be done, they will be very upfront about it. It’s the honesty, transparency, and you can tell they are experts in whatever they’re working on.

Finance Director

Beyond delivering immediate system enhancement and operational stability, we focused on establishing a sustainable support framework that would enable the organisation to maximise their TechnologyOne investment over the long term, in partnership with their internal support teams. Our approach ensures that future system developments and enhancements can be delivered efficiently without system disruption.

Ready to stabilise and optimise your TechnologyOne system? Contact Lánluas to discuss how our Supported Application Support team can transform your operations.